Refund Policy

RITUALS Refund Policy

At RITUALS, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds, aligning with our commitment to transparent and hassle-free customer support. By placing an order through our webshop (www.ritualsussale.com), you agree to the provisions below.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:
  • Products are returned within 60 days of delivery (as confirmed by shipping carrier records).
  • Items are unused, unopened, and in their original condition, with all packaging, tags, and accessories intact.
  • Products are not customized, personalized, or damaged due to improper use (unless the damage occurred during delivery and is reported within 48 hours of receipt).
  • Return is accompanied by a valid order number and proof of purchase (e.g., order confirmation email).

2. Non-Refundable Items

The following items are not eligible for refunds unless defective or damaged upon delivery:
  • Customized or personalized products.
  • Used, opened, or damaged items (excluding shipping-related damage).
  • Products returned after the 60-day eligibility period.

3. How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: Reach out to our team at service@ritualsussale.com with your order number, reason for refund, and details about the product(s) being returned.
  1. Receive Return Instructions: Our team will respond within 1-2 business days with a return authorization and detailed instructions (including where to send the package).
  1. Ship the Return: Package the eligible items securely and ship them to the address provided by our team. You are responsible for return shipping costs unless the refund is due to a defect, damage, or our error (in which case we will reimburse reasonable shipping fees).
  1. Await Inspection: Once we receive your return, we will inspect the items to verify eligibility. Please allow 3-5 business days for inspection after delivery to our facility.

4. Refund Processing & Timing

  • Approved Refunds: If your return is approved, we will process the refund within 5-10 business days of inspection. Refunds are issued in United States Dollars (USD) and credited back to the original payment method used for the purchase.
  • Notification: You will receive an email confirmation once the refund has been processed. Please note that payment providers may take additional time to reflect the refund in your account (typically 3-7 business days, depending on the provider).
  • Partial Refunds: In cases where only part of an order is returned or eligible for refund, we will issue a partial refund corresponding to the value of the eligible items.

5. Refund Exceptions & Disputes

  • Shipping Delays: We are not responsible for delays in return shipping or delivery to our facility. Refund eligibility is based on the 60-day window from your original delivery date, not the return shipping date.
  • Ineligible Returns: If your return does not meet the eligibility criteria, we will notify you via email and may offer to return the items to you (at your expense) or dispose of them, at our discretion.
  • Disputes: If you disagree with a refund decision, please contact us at service@ritualsussale.com with additional information or evidence, and we will review your case promptly.

6. Contact Us

For questions, concerns, or assistance with refunds, please reach out to our customer support team:
  • Mailing Address: 1844 Green Hill Road, Blackstone Virginia 72712, USA
We strive to make the refund process as smooth as possible. Thank you for choosing RITUALS – your satisfaction is our priority.