Shipping Policy

RITUALS Shipping Policy

At RITUALS, we aim to make your shopping experience seamless, from order placement to delivery. This Shipping Policy outlines our shipping terms, delivery timelines, and related details, ensuring transparency about how we get your favorite home and body cosmetics to you. By placing an order through our webshop (www.ritualsussale.com), you agree to the provisions below.

1. Shipping Coverage

We offer shipping to locations within the United States and select international destinations. All shipments are dispatched from our facility located at 1844 Green Hill Road, Blackstone Virginia 72712, USA. Please note that some remote areas may require additional delivery time, and we reserve the right to restrict shipping to certain locations due to regulatory or logistical constraints.

2. Shipping Fees

  • Complimentary Shipping: We provide free standard shipping on all orders, with no minimum purchase requirement. This applies to both domestic and international shipments, with no hidden fees added at checkout.
  • Additional Charges: For orders requiring special handling (e.g., oversized packages) or delivery to remote locations with limited carrier access, we will notify you of any applicable additional charges before processing your order. You may choose to proceed with the order or cancel it at that time.

3. Order Processing & Dispatch

  • Processing Time: Orders are typically processed within 1-3 business days of placement. Processing time includes order verification, payment confirmation, and preparation for shipment. During peak periods (e.g., holidays, promotional events), processing time may be extended by 1-2 business days, and we will communicate any delays via email.
  • Dispatch Notification: Once your order is shipped, you will receive an email with a tracking number and link to monitor your package’s delivery status. Tracking information may take 24-48 hours to update after dispatch, depending on the shipping carrier.

4. Delivery Timelines

  • Estimated Delivery: Standard delivery time is 6-12 business days from the date of dispatch, regardless of domestic or international destination. This timeline is an estimate and may vary based on factors including shipping carrier performance, customs processing (for international orders), and local delivery conditions.
  • No 加急配送 (Expedited Shipping): We currently do not offer expedited or express shipping options. All orders are shipped via standard delivery methods to ensure consistent service and complimentary shipping for all customers.

5. Shipping Carriers

We partner with trusted shipping carriers to ensure reliable delivery of your orders. The carrier for your shipment will be selected based on your location and order details, and you will be notified of the carrier name along with your tracking information. We do not guarantee specific carriers, but we work closely with our partners to resolve any delivery issues promptly.

6. Order Tracking

  • You can track your order’s progress using the tracking number provided in your dispatch email. Simply visit the carrier’s website or use the tracking tool on our webshop (www.ritualsussale.com) to view real-time updates.
  • If you do not receive a tracking number within 4 business days of order placement, or if tracking information is not updating, please contact our customer support team at service@ritualsussale.com for assistance.

7. Shipping Requirements & Responsibilities

  • Accurate Address Information: You are responsible for providing a complete and accurate shipping address (including street number, city, state, zip code, and country). We are not liable for delays, non-delivery, or misdelivery due to incorrect or incomplete address information.
  • Address Changes: If you need to modify your shipping address after placing an order, please contact us immediately at service@ritualsussale.com. We can only accommodate address changes if the order has not yet been dispatched. Once shipped, address modifications are no longer possible.
  • Customs & Duties (International Orders): For international shipments, customs duties, taxes, or fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend checking with your local customs office for information on applicable fees before placing an international order.

8. Delivery Issues & Concerns

  • Lost or Stolen Packages: If your tracking information shows the package as delivered but you have not received it, please first check with household members, neighbors, or your local post office/carrier facility. If the package cannot be located, contact us within 7 days of the reported delivery date to file a claim. We will work with the shipping carrier to investigate and resolve the issue.
  • Damaged Packages: Inspect your package upon receipt. If items are damaged during delivery, please take photos of the packaging and the damaged products, then contact us within 48 hours of delivery at service@ritualsussale.com. We will arrange for a replacement or refund, as applicable.
  • Delayed Deliveries: If your package has not arrived within the estimated 12 business days, please contact us with your order number and tracking information. We will follow up with the carrier to determine the cause of the delay and provide updates or resolve the issue.

9. Contact Us

For questions, concerns, or assistance related to shipping, please reach out to our customer support team:
  • Mailing Address: 1844 Green Hill Road, Blackstone Virginia 72712, USA
We strive to ensure your order arrives safely and on time. Thank you for choosing RITUALS.