Terms Of Purchase

Introduction

These Terms of Purchase (“Terms”) govern all transactions made through the RITUALS official webshop (www.ritualsussale.com) between you (“Customer”) and RITUALS (“we”, “us”). By placing an order on our webshop, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and any other applicable policies posted on the site. We reserve the right to update these Terms from time to time; your continued use of our services following updates constitutes acceptance of the revised Terms.

1. Eligibility to Purchase

To place an order with RITUALS, you must:
  • Be at least 18 years of age or have the legal capacity to enter into a binding contract.
  • Provide accurate, complete, and current personal and payment information.
  • Comply with all applicable laws and regulations in your jurisdiction related to online purchases and the use of our products.

2. Order Placement & Confirmation

  • Order Submission: When you place an order through our webshop, you submit a binding offer to purchase the selected products at the listed price. All product descriptions, images, and pricing are for informational purposes only and are subject to change without notice, but we will honor the price displayed at the time of your order submission (excluding typographical errors).
  • Order Confirmation: After submitting your order, you will receive an automated email acknowledgment (sent to the email address provided) confirming we have received your order. This acknowledgment does not constitute acceptance of your order. We reserve the right to reject or cancel any order (e.g., due to product unavailability, pricing errors, suspicious activity, or incomplete information) and will notify you promptly via email if this occurs.
  • Order Acceptance: Your order is deemed accepted only when we dispatch the products, at which point a binding contract between you and RITUALS is formed.

3. Pricing & Payment

  • Pricing: All product prices are displayed in United States Dollars (USD) and include applicable taxes (where required by law). We reserve the right to adjust prices at any time, but changes will not affect orders already submitted and confirmed.
  • Payment Methods: We accept major credit/debit cards and other secure payment methods as indicated on our webshop. All payments are processed through trusted third-party payment providers, and RITUALS does not store full payment card information (consistent with our Privacy Policy).
  • Payment Security: You warrant that you are authorized to use the payment method provided. We reserve the right to cancel orders if payment is declined or if we suspect fraudulent activity.

4. Shipping & Delivery

  • Free Shipping: We offer complimentary shipping on all orders, with no minimum purchase requirement.
  • Dispatch Time: Orders are typically dispatched within 1-3 business days of order confirmation. Dispatch times may be extended during peak periods (e.g., holidays) and will be communicated to you if applicable.
  • Delivery Time: Estimated delivery time is 6-12 business days from the date of dispatch. Delivery times are approximate and may vary based on your location, shipping carrier delays, or external factors beyond our control.
  • Shipping Address: You are responsible for providing an accurate and complete shipping address. We are not liable for delays or non-delivery due to incorrect address information. If you need to change your shipping address after placing an order, please contact us immediately at service@ritualsussale.com; we cannot guarantee address changes once an order has been dispatched.
  • Risk of Loss: Risk of loss or damage to the products passes to you upon delivery. Please inspect the package upon receipt and notify us promptly of any damage or missing items.

5. Returns & Refunds

  • Return Eligibility: You may return unused, unopened, and undamaged products within 60 days of delivery for a full refund. Products must be returned in their original packaging, with all tags and accessories intact. We reserve the right to refuse returns that do not meet these criteria.
  • Return Process: To initiate a return, please contact us at service@ritualsussale.com with your order number and reason for return. We will provide you with instructions for returning the product. You are responsible for the cost of returning the product (unless the return is due to a defect, damage, or our error, in which case we will reimburse reasonable return shipping costs).
  • Refund Processing: Once we receive and inspect the returned product, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and we will notify you via email once the refund is processed. Please note that refund processing times may vary depending on your payment provider.
  • Exceptions: Customized or personalized products are non-returnable unless defective. We do not accept returns of used or damaged products (other than those damaged during delivery, which must be reported within 48 hours of receipt).

6. Product Information & Availability

  • Product Descriptions: We strive to provide accurate and detailed product descriptions, images, and ingredients on our webshop. However, we do not warrant that product descriptions, colors, or other details are error-free, and minor variations may occur.
  • Product Availability: All products are subject to availability. If a product is out of stock after you place an order, we will notify you promptly and offer a refund or substitution (with your consent).
  • Product Use: Our products are intended for personal use only. You are responsible for using products in accordance with the instructions provided. RITUALS is not liable for any adverse reactions or damages resulting from improper use of products.

7. Limitation of Liability

  • To the maximum extent permitted by law, RITUALS shall not be liable for any indirect, incidental, consequential, or special damages (e.g., loss of use, loss of profits) arising from or related to your purchase, use of our products, or access to our webshop.
  • Our total liability to you for any claims arising from these Terms or your purchase shall not exceed the total amount paid by you for the relevant products.
  • Nothing in these Terms limits or excludes our liability for fraud, gross negligence, or damages caused by our willful misconduct, or for any other liability that cannot be excluded by applicable law.

8. Termination

We may terminate these Terms or cancel your order at any time if you breach any of these Terms (e.g., fraudulent activity, non-payment, or misuse of our services). Upon termination, you must cease using our webshop and comply with the return and refund provisions outlined herein.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising from or related to these Terms or your purchase shall be resolved through amicable negotiation; if negotiation fails, disputes shall be submitted to the competent courts of the United States.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact us: